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Buying

Is the watch on Watch Exchange Authentic?

Yes, 100% guaranteed authentic. We have a rigorous 60-point inspection and a 5-step authentication process guaranteeing the authenticity of every pre-owned luxury watch we offer. Learn more about our authenticity guarantee.

Can I See The Watch In Person Before Purchasing It?

Absolutely! You are welcome to visit our physical location and see the watch before deciding. Our address is:

Watch Exchange
14 Scotts Road,
#03-132 Far East Plaza,
Singapore 228213

We’d love for you to visit our store. It is best to arrange your appointment ahead to minimize your waiting time as we may have a queue. Please note that the watches are at first-come, first-serve. We recommend you contact us at least 30 minutes, prior to your visit so we can assure that your preferred watch is still available.

Can You Source A Specific Watch For Me?

Certainly! Should your preferred model is not available in our pre-order collection, we’ll do our best in sourcing it for you.

Please provide us with the following details:

  • Specific model or Reference Number of the watch you’re looking for.
  • Your preferred budget range.
  • The desired condition of the watch (e.g., brand new, gently used, vintage, etc.)
  • Dial Description or send us a photo of the exact model for an accurate sourcing
  • Your contact information (e.g., phone number, email).

Kindly allow us a minimum of 14 days to source the desired model for you. Once we locate a match that aligns with your preferences, our Sales Executive or Customer Service Agent will contact you to discuss the transaction proccess.

Do I need to place a deposit when requesting for a pre-order?

We will only request for a deposit once we have found your preferred model and the final price has been agreed upon.

What Types Of Payments Do You Accept?

We accept a variety of payment methods for your convenience:

  • Credit Card: We accept all major Credit Cards (American Express, Visa, Mastercard, JCB, & UnionPay). Please note that surcharges will apply for both locally and internationally-issued cards, respectively.
  • Cash: We accept direct cash payments in Singapore Dollars only.
  • Bank Transfer: We accept local bank transfers only. Before you visit our shop, we encourage you to adjust your bank’s transfer limit and add our company’s Paynow account number in advance. (you may request for the account details from our Customer Service agents via WhatsApp at +65 9672 0333) Note: Several banks do have a 12-hour cooling-off period to combat frauds and scams.
  • PayNow: We also accept payments via PayNow for seamless and secure transactions.
  • GoldPay: Payments can also be in gold via the GoldPay app
  • Wise: We prefer Wise International Transfer (Formerly known as Transferwise) for foreign clients placing an overseas deposit/payment. Transaction fees may apply.
  • Alipay: We also accept Alipay for your convenience.
  • Instalment Payment Plan (IPP): Local banks UOB, SCB, HSBC, DBS, & OCBC offer zero-interest instalment plans with just a one-time surcharge.

Please Note: Sending money through a third party, such as your family and friends, is not permitted. The sender must send the remittance under his/her account name. For full detailed information, check out our payment options.

Do You Offer Installment Financing?

Yes, we do provide installment financing options for your convenience. If you wish to spread out the payment for your purchase, we offer zero-interest credit card installment plans, up to a maximum of 24 months installment with the following major banks:

  • UOB (United Overseas Bank)
  • OCBC (Oversea-Chinese Banking Corporation)
  • Standard Chartered Bank
  • DBS (The Development Bank of Singapore)
  • HSBC (Hongkong and Shanghai Banking Corporation)

For full detailed information, check out our payment options.

What Happens If My Watch Has An Issue? What Are Your Warranty Terms?

If your watch’s Manufacturer’s Warranty expires within 12 months or has already ended. In that case, we shall give you a 12 month In-house Warranty against Mechanical Defects of the Goods from the Date of Purchase, we shall not cover any in-house warranty.

Note that our in-house warranty is for the original buyer only and can’t be transferred if you sell the watch.

Situation In-house warranty up to 12 months
Manufacturer’s Warranty will expire within 12 months or has already expired Yes
Manufacturer’s Warranty will not expire in 12 months No

Why Buy A Watch From Watch Exchange?

Here are 9 reasons you should consider making your purchase from Watch Exchange:

  1. Highly Reviewed: Boasting over 1,000+ positive reviews, Watch Exchange is lauded for exceptional service, as evidenced by high ratings on Google and Facebook.
  2. Licensed & Regulated: We are a Singapore Police Force Licensed Second Hand Goods Dealer and a Minlaw Regulated Precious Stone & Metal Dealer, ensuring compliance with Anti-Money Laundering and Countering the Financing of Terrorism policies.
  3. Guaranteed Non-Stolen Goods: Rigorous checks are conducted via police platforms to guarantee that all watches are legitimately acquired, ensuring peace of mind for our customers.
  4. Authenticity Guaranteed: Every watch passes through a thorough 60-Point inspection to verify its authenticity, ensuring you receive only genuine timepieces.
  5. Extensive Selection: Our collection boasts over 500 meticulously curated pieces from prestigious brands like Rolex, Patek Philippe, and Audemars Piguet, offering a wide range of choices.
  6. Competitive Pricing: We pride ourselves on offering some of the most attractive prices in the market, making luxury watches more accessible.
  7. Remarkable Sales Milestone: With over 10,000 watches sold since our inception, our commitment to quality and authenticity remains unwavering.
  8. Flexible Payment Options: Catering to diverse customer needs, we accept various payment methods including trade-ins, credit card installments, cash, and bank transfers.
  9. Trusted by Thousands: Over 6,000 customers have trusted us with their luxury watch purchases, testament to our dedication to building lasting relationships based on trust and reliability.

What Brands Of Luxury Watch Do You Sell?

We pride ourselves on offering a curated selection of the world’s most esteemed luxury watch brands. Our range boasts the coveted “holy trinity of watches,” which are:

  • Audemars Piguet
  • Patek Philippe
  • Rolex

Furthermore, our extensive portfolio encompasses:

  • Admiral
  • Blancpain
  • Cartier
  • Chopard
  • Corum
  • Franck Muller
  • Girard Perregaux
  • Hublot
  • MB&F
  • Omega
  • Tag Heuer
  • Tudor
  • Ulysse Nardin
  • Vacheron Constantin
  • Zenith

Selling & Trading

Why Sell To Us?

Choose Watch Exchange for a seamless, trustworthy, and beneficial selling experience. Here are 8 reasons to consider selling your luxury watch to us:

    1. Competitive Offers: Get fair market value for your luxury watch.
    2. Trusted Reviews: Over 1,000+ five-star reviews on Google and Facebook.
    3. Licensed & Safe: We’re Singapore Police Force licensed and Minlaw regulated for secure transactions.
    4. Global Selling: Safeguard your AD profile with our international export options.
    5. Quick Payment: Instant, secure payment for your watch.
    6. Efficiency: Enjoy a fast, transparent selling process.
    7. Risk Minimization: Protect your AD profile with our professional service.
    8. Privacy: Private rooms available for discreet transactions.

How Can I Sell Watches at a Higher Price?

  • A well-preserved watch with complete documentation, rarity, and an understanding of market demand is pivotal for fetching the best price.
  • A watch maintained in pristine condition, coupled with its original documents and packaging, assures the buyer of its worth and originality.
  • Limited editions or rare models naturally command a premium, given their limited market availability.
  • Moreover, being attuned to market fluctuations and understanding supply-demand dynamics allow sellers to position their watches strategically, optimizing the price.

Can I Bring My Watch for Evaluation?

Yes! For an instant quote, kindly bring your watch’s full set to our shop. Alternatively, get an initial quote via WhatsApp at +65 9673 0333 available from 11 AM to 7 PM daily.

What Determines The Price Of Pre-Owned Branded Watches?

A variety of factors influence the price of pre-owned branded watches. Primarily, we determine the value based on the current market conditions specific to the watch model. The closer the watch is to its original state, the higher its resale value.

For the most accurate and optimum price quotation, a watch must be in good condition, accompanied by a complete set. This includes the original box, all bracelet links, tags, papers or warranty card, and other accessories originally packaged with the watch.

Does Watch Exchange Accept Trades?

Absolutely! Watch Exchange is open to trades. If you’re looking to exchange your watch for another, we’ll assess its value and trade it for one of the corresponding value in our collection.

To get a price quote for your timepiece to trade, contact our Customer Service.

How Do I Receive Payment (as a Seller)?

Watch Exchange provides instant payment via bank transfer, PayNow, or cash. We operate on a straightforward purchase model, ensuring you sell to us directly and receive your payment immediately.

Does Watch Exchange buy in Luxury Watches?

Yes! We actively buy luxury watches, including brands like Rolex, Patek Philippe, Audemars Piguet, and more. About 70% of our inventory is owned by Watch Exchange, while the remaining 30% is on consignment from our partners. If you’re considering selling your luxury watch, contact us today for a competitive offer!

Can You Sell Your Watch Overseas?

Yes, absolutely. We offer comprehensive export services if you prefer not to sell your watch in the domestic market. This enables you to sell your watch to international markets such as the US, China, and Hong Kong. From valuation to logistics, we handle every aspect of the process, ensuring a seamless and stress-free experience for you.

How to Start Selling Your Watch Through Our Export Service?

You can begin selling your watch globally in just three simple steps:

1. Contact us via WhatsApp or visit our boutique for pre-qualification and a quotation.
2. Bring the watch to us for assessment.
3. Receive instant payment upon completion of the assessment.

Consignment

What Are the Benefits of Consigning With Us?

  • Minimize risk and protect your AD profile
  • 75% of items sold within a month
  • Timely payments
  • Availability of export opportunities
  • Protection against fire and theft
  • Annual audit by a certified public accountant

How Much Does Consignment Cost?

  • Consigning with us is free. We will determine the actual value of your piece to consign, and both parties shall agree on the take-back amount after a successful sale. We will apply a minimum mark-up and the watch wil be listed on all our channels.
  • The mark-up typically ranges from 3% to 8% of the selling price, or a minimum of S$1,000 (whichever is higher).
  • This covers our costs associated with marketing, listing, and handling the sale, ensuring your watch gets maximum exposure to potential buyers. Additionally, the minimum consignment period is typically 30 days.

Should I Sell, Trade Or Consign My Watch?

If you need immediate funds, selling is the quickest option. If you’re looking to get a new watch and are okay with exchanging your old one, then trading is a good route. However, if you’re willing to wait for a better price and want professionals to handle the sale process, consigning is the way to go. To elaborate. Here’s a guide to help you make an informed decision:

Sell Your Watch

  • Best For: Those who need funds urgently or don’t want to wait for a potential buyer.
  • Pros: Immediate payment and a straightforward process.
  • Cons: Might receive a slightly lower price compared to consigning, as dealers look to make a profit when they resell.

Trade Your Watch

  • Best For: Collectors or enthusiasts looking to switch things up without the hassle of selling.
  • Pros: Great if you’re looking to upgrade or change your watch collection without spending too much out-of-pocket. You also avoid the hassle of selling your watch separately.
  • Cons: The value you get for your watch may be applied towards another watch, limiting your options.

Consign Your Watch

  • Best For: Those who aren’t in a rush, believe their watch can fetch a higher market price, and prefer professionals to handle the sale.
  • Pros: Potential to get a higher price than selling outright. The dealer takes care of marketing and selling.
  • Cons: It might take longer to find a buyer. You only get paid once the watch is sold.

What is the Watch Consignment Timeframe?

Watches from prestigious brands such as Rolex, Patek Philippe, and Audemars Piguet typically find buyers more quickly. In fact, 75% of watches from these high-demand brands are sold within a month through the Watch Exchange.

Here’s the usual time frame:

  • Initial Evaluation (Duration: A few minutes): The process kicks off with a quick yet thorough evaluation of your watch to assess its condition and value.
  • Preparation for Marketing (Duration: 1-2 days): Once evaluated, we take 1-2 days to prepare your watch for marketing, ensuring it is presented to potential buyers in the best possible light.
  • Sale Duration (Variable): The time to sell the watch is the most unpredictable step. Setting realistic expectations is crucial, as achieving a higher price often requires patience. As mentioned above, popular brands usually sell within 1 month.

What is Watch Consignment and How Does It Work?

Watch consignment with Watch Exchange involves a straightforward process where you entrust us with your watch for sale. Here’s how it works:

  • Evaluation: Watch Exchange evaluates your watch to determine its value and authenticity, ensuring a fair assessment for both the seller and potential buyers.
  • Agreement: You (the Consignor) and Watch Exchange (the Consignee) will agree on a take-back price. The Consignee will then mark up this price to cover operational costs and profit margins, ensuring transparency and fairness in the process.
  • Listing: We actively market your watch to potential buyers, utilizing a wide range of channels both locally and internationally, maximizing the visibility and appeal of your timepiece.
  • Sale: Watch Exchange takes charge of the entire transaction process, from managing buyer inquiries to finalizing the sale, making the process hassle-free for you.
  • Payment: Within 3 working days from the sale date, Watch Exchange ensures swift payment to you, the Consignor, minus any agreed-upon commissions or fees.

It’s important to note that a minimum consignment period of 30 days provides ample time to find the right buyer for your watch.

What Do I Need To Prepare If I Want To Sell, Trade, Or Consign My Watch?

Having these in order makes the process smoother:

Watch: Ensure it’s in the best possible condition. Full Set:

  • Original Box: The box that came with the watch when purchased.
  • Documentation: Warranty cards, user manuals, and any certificates of authenticity.
  • Proof of Purchase: Receipts or invoices, especially from recognized dealers or boutiques, can add value.
  • Accessories: Bracelet links, straps, tools, or any other accessories provided with the original purchase.
  • Photos (If sending photos via WhatsApp): Clear, high-resolution photos from multiple angles can be beneficial, especially if selling or consigning online.

Having these in order makes the process smoother and can potentially fetch a higher price or more favorable trade terms.

What Are The Advantages And Disadvantages Of Consignment?

Advantages of Consignment:

  • Higher Returns: Achieve better selling prices than direct sales.
  • No Upfront Costs: Pay fees only after the item sells.
  • Insurance Coverage: Your watch to consign will be covered by an extensive insurance while the piece is entrusted to us during the consignment period for your peace of mind.
  • Professional Marketing: Access to expert marketing and broader audiences. Your watch will be listed on our various channels with wide and robust users.

Disadvantages of Consignment:

  • Post-Sale Payment: Get paid only after the sale, which might take time.
  • Commission Fees: Set a take-back price with the owner and add a markup to cover costs and margin.
  • Potential for Unsold Items: No guaranteed sale, and the watch might not be sold within the consignment timeframe. Although about 75% of our consigned watches from Rolex, Patek Philippe, and Audemars Piguet have been sold within 30 days.

Repairs & Servicing

How Much Do Watch Repairs Cost?

The cost of watch repairs is contingent upon the condition of your watch and the necessity for parts replacement. Typically, repair charges range from S$600 to S$1,200, not including parts. Rest assured, our repair service comes with a 1-year service warranty.

How Much Do Polishing Services Cost?

The costs vary based on the watch brand, material, and scratch severity. We always agree on a price before proceeding, ensuring no hidden charges. No chargeable work will be done without your consent. For an accurate estimate, please message via WhatsApp or visit us for an assessment.

Does Watch Exchange Have A Service Warranty?

Yes, Watch Exchange offers a 1-year warranty on all our repair services, ensuring our customers’ highest standards of workmanship and peace of mind.

How Does Watch Exchange Evaluate The Repair Needs Of My Watch?

Watch Exchange follows a comprehensive assessment process for your timepiece:

  • Initial Inspection: Our skilled technicians first perform a visual inspection of your watch, noting external damages, wear, and function irregularities.
  • Diagnostic Analysis: The watch is then opened in a controlled environment to assess the internal mechanisms. We use specialized tools and equipment to check the movement’s health, lubrication status, and any damaged parts.
  • Estimation: Based on the findings, we provide a detailed repair estimate, outlining the recommended services and their associated costs.
  • Client Consultation: Before proceeding with any repairs, we discuss our assessment with you, ensuring you’re informed about the necessary work and costs involved.
  • Service Execution: Only after your approval do we proceed with the repairs, using genuine parts and industry-leading techniques.
  • Quality Control: Post-repair, your watch undergoes rigorous testing, including accuracy checks, water resistance tests, and cosmetic inspections, ensuring it meets our high standards.
  • Final Delivery: Your watch is securely packaged and returned to you, accompanied by a report detailing the services performed and the backing of our 1-year service warranty.

Can I Get A Quote Before Sending My Watch For Repair?

Certainly! You can request a pre-quote from our live customer service on WhatsApp before sending your watch. Please note that final costs may vary based on its actual condition and any unforeseen issues found during the inspection.

How Long Does The Watch Repair Take?

The duration of watch repairs can vary significantly:

  • Simple Repairs: Tasks like removing minor scratches or tightening screws can be completed within a few hours to a day.
  • Complex Repairs: More intricate work, particularly on luxury or rare watches, might span from several weeks to months, depending on the watch’s brand and model, the repair’s complexity, and our workload.

For general servicing of a Rolex, the expected turnaround time is between 7 to 14 days.

Does Watch Exchange Provide watch authentication services?

Yes, we offer rigorous watch authentication services starting from S$200. 

Is It Essential to Service Your Watch?

Yes, having your watch serviced every 3-5 years is recommended to ensure its optimal performance and longevity.

Others

How To Take Care Of A Luxury Watch To Preserve Its Value?

Taking care of a luxury watch involves a combination of proper storage, maintenance, and handling. To preserve its value and ensure longevity, follow these guidelines:

Storage:

  • Original Box: Always store your watch in its original box, designed to hold it securely.
  • Watch Boxes: If you don’t have the original, invest in a quality watch box that offers protection against scratches and impacts.
  • Avoid Moisture: Ensure your storage area is dry. Moisture can damage both the watch mechanism and its appearance.
  • Avoid Direct Sunlight: Prolonged exposure can fade the dial and hands.

Maintenance:

  • Regular Servicing: Just like a car, a watch needs regular check-ups. Depending on the brand and model, servicing every 3-5 years is standard.
  • Wipe It Down: Use a soft cloth to clean your watch gently, removing any sweat, dirt, or moisture.
  • Water Resistance: Don’t assume your watch is waterproof. Always check its water-resistance level. Avoid exposing it to hot water or steam even if it’s water-resistant.
  • Magnetism: Keep your watch away from magnets. Magnetic fields can affect its accuracy.

Handling:

  • Winding: If you have a manual watch, wind it regularly. However, avoid over-winding, which can cause damage.
  • Setting the Time: When adjusting the time or date, pull out the crown gently. Ideally, adjust your watch between 6 am and 12 pm to ensure the settings are most effective.

Travel:

  • Use a sturdy watch travel case when on the move to protect it from impacts and scratches.

Display:

  • If you prefer displaying your collection, ensure that the display case is padded, spaced, and can be locked for added security.

Polishing:

  • Only let professionals polish your watch. Improper polishing can alter the watch’s design and devalue it.

Documentation:

  • Keep all the paperwork for your watch, including the certificate of authenticity and purchase records. This will be crucial for resale value and insurance purposes.

 

Should You Put Protective Film on Watches?

Yes. Applying a protective film to your watch is wise, as it safeguards against scratches during daily wear and maintains its pristine condition.

Is Watch Exchange an Authorized Dealer of the Brands Listed on Our Website?

No, we are not an authorized dealer for the products listed on our website and have no affiliation with any brands or product manufacturers. All registered trademarks, brands, logos, and product names are the property of their respective owners.

What Our Customers Say About Our Services

Rating: (4.9)
Rating: (5.0)

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